1. Definitions

“Zenyum” refers to Zenyum Pte. Ltd., a company incorporated in Singapore.
“Zenny” refers to Zenyum’s AI-powered chatbot accessible via Zenyum’s website, Zenyum’s app, third party messaging platforms as the case may be. Zenny is an automated virtual assistant designed to support user engagement and provide information related to Zenyum’s services.

2. Nature of the Chatbot Service

Zenny is powered by generative artificial intelligence technology and is continually learning from interactions. While Zenyum uses reasonable efforts to ensure the quality and relevance of information provided by Zenny, we do not guarantee the accuracy, completeness, or timeliness of any information generated or communicated by Zenny. For critical or time-sensitive information, users should verify directly via Zenyum’s website or through Zenyum’s official customer service channels.

3. Privacy and Data Usage

By interacting with Zenny, you consent to the collection, use, and disclosure of your personal data by Zenyum in accordance with our Privacy Policy. Zenny may process information you provide directly through interactions, such as your name, contact details, appointment requests, and general inquiries. Sensitive personal data should not be submitted via Zenny.

4. Security and User Responsibility

You are responsible for maintaining the security and confidentiality of your device and any login credentials used to access Zenny. If you suspect unauthorized access or fraudulent activity, you must change your credentials, delete your conversation history, and notify Zenyum promptly.

5. Use of Content and Transmitted Data

By submitting any information via Zenny, you grant Zenyum a broad license to use such content for Zenyum’s business purposes. Communications via Zenny may be recorded and retained for quality assurance, training, and legal compliance.

6. Disclaimers and Limitation of Liability

Your use of Zenny is at your own risk. Zenyum makes no warranty regarding the accuracy or completeness of Zenny’s information and disclaims liability for any resulting loss. In case of any discrepancy between the information provided by Zenny and the information provided on Zenyum’s website, the latter shall prevail.

7. Third-Party Services and Links

Zenny may operate via third-party platforms such as Google Assistant or WhatsApp. Your use of these platforms is governed by their respective terms, and Zenyum disclaims responsibility for third-party content and services.

8. Modifications to Terms

Zenyum may update these Terms at any time. Continued use of Zenny constitutes acceptance of the revised Terms.

9. Severability

If any part of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.

10. Governing Law and Jurisdiction

These Terms are governed by Singapore law, and any disputes shall be subject to the non-exclusive jurisdiction of the Singapore courts.